Privacy Policy

When you submit a booking enquiry or contact form on our website, we collect the following personal information:

• Full name
• Email address
• Phone number
• Event address
• Preferred party date, time, and character(s)
• Number of children attending
• How you heard about Magic At My Door
• Any additional information you choose to provide

We do not collect payment information through our website. Deposits and payments are processed separately via secure third-party channels.

We may also collect non-personal information automatically when you visit our website, such as browser type, device type, and pages visited, through standard web analytics tools.

We use the personal information you provide solely for the purposes for which it was collected:

• To respond to your booking enquiry and confirm party details
• To coordinate scheduling, travel, and performer logistics
• To communicate with you before, during, and after your event
• To send follow-up communications related to your booking
• To improve our services based on feedback you provide

We do not use your personal information for unsolicited marketing, and we do not sell or rent your information to any third party.

By submitting our contact form, you consent to Magic At My Door collecting and using your personal information for the purposes described in this policy. You may withdraw your consent at any time by contacting us at info@magicatmydoor.com. Please note that withdrawing consent may affect our ability to complete a booking or respond to your enquiry.

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following limited circumstances:

• Performers: We may share relevant event details (date, address, character requested) with the performer assigned to your party.
• Service providers: We may use trusted third-party tools (such as email platforms) to communicate with you. These providers are bound by confidentiality obligations.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Booking-related information is typically retained for a period of two years following your event, after which it is securely deleted.

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS (encrypted connection), and access to booking records is limited to authorized personnel only.

While we take these precautions, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to us electronically.

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for us to use your information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at info@magicatmydoor.com. We will respond to your request within 30 days.

Our website may use cookies and similar technologies to understand how visitors interact with our pages. This information is collected in aggregate and is not linked to individual users. You can disable cookies in your browser settings at any time.

We do not use advertising cookies or share browsing data with advertising networks.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

For questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@magicatmydoor.com.